Skip to content

Privacy policy

Last updated: 6 May 2026

This privacy policy explains how Interlink Digital Group Limited (we, us, our) collects and uses personal information when you use the House of Verity website and related services and how you can exercise your privacy rights.

1. Who we are

We are the data controller for personal information processed in connection with this shop and our related customer services.

  • Legal name: Interlink Digital Group Limited
  • Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
  • Company number: 05431902
  • VAT number: GB132978001
  • Operations office: Lancaster House, Amy Johnson Way, Blackpool FY4 2RP
  • Telephone: 01253 486350
  • Email: support@interlink.digital

For privacy-related requests, please email us using the address above and include enough detail for us to identify your relationship with us (for example your order number or the email address used at checkout).

2. Scope

This policy applies to personal information we process when you browse our website, create or use an account where available, place an order, contact us, sign up to marketing where offered, or otherwise interact with us online in connection with House of Verity.

Where parts of our website include links to third-party sites or services, those parties process personal information under their own policies. Please review their privacy information before you submit personal data to them.

3. Personal information we collect

The categories of information we may collect include:

  • Identity and contact details - for example your name, billing and delivery address, email address, and phone number.
  • Account details - where you register an account, your login identifier and related profile fields you choose to provide.
  • Order and transaction information - items purchased, order history, delivery preferences, and communications about your order.
  • Payment information - payment card transactions are processed by our payment service providers. We do not store your full card number on our systems. We may receive limited payment metadata from our providers (for example last four digits, card brand, and transaction status).
  • Technical and usage data - for example IP address, browser type, device information, approximate location derived from IP, pages viewed, and referral information. We may collect this through cookies and similar technologies as described below.
  • Marketing preferences - where you opt in to receive marketing, your preferences and engagement metrics required to manage subscriptions.
  • Communications - the content of emails, calls, or messages you send us and related metadata needed to respond.

4. How we use personal information and legal bases

Under the UK GDPR and (where applicable) the EU GDPR, we rely on one or more of the following legal bases:

  • Performance of a contract - to take steps you request before entering a contract and to fulfil orders, provide delivery updates, process payments through our providers, and handle returns and complaints.
  • Legitimate interests - to operate and secure our website, prevent fraud and misuse, improve our products and services, analyse aggregated usage, manage business records, and communicate with you about your purchase where appropriate and proportionate. Where required, we balance these interests against your rights.
  • Legal obligation - to comply with applicable law, including tax, accounting, and regulatory requirements.
  • Consent - where we send electronic direct marketing or place non-essential cookies or similar technologies that require consent under applicable law. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

5. Cookies and similar technologies

We use cookies and similar technologies that are strictly necessary to operate the site (for example security, load balancing, cart functionality, and basic preferences). Where we use optional analytics or advertising technologies, we will do so in line with applicable consent requirements and any configuration applied to this website.

You can control many cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.

6. Sharing and processors

We share personal information with trusted service providers who process data on our instructions (processors), including:

  • Payment processors and fraud prevention providers.
  • Delivery and logistics partners.
  • Email and customer communications providers.
  • IT hosting, platform, and security vendors that support the operation of our online shop.

Our shop may be operated using CommercePulse technology. That involves technical processing on secure infrastructure provided as part of the service. We remain responsible for personal information we control and we require processors to protect personal information appropriately.

We may disclose personal information where required by law, court order, or a competent authority, or to protect our rights, customers, or the security of our services.

We do not sell your personal information.

7. International transfers

Your information may be processed in the United Kingdom and the European Economic Area. If we transfer personal information to countries that have not been recognised as providing an adequate level of data protection, we will implement appropriate safeguards required by applicable data protection law (for example the UK International Data Transfer Agreement or Addendum, or EU Standard Contractual Clauses, as relevant).

8. Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, and reporting requirements. Indicative periods include:

  • Order and tax records - typically up to 7 years from the end of the financial period in which the transaction occurred, unless a longer period is required by law.
  • Marketing - until you unsubscribe or withdraw consent, and for a short period afterwards to evidence your preferences.
  • Account data - for the life of your account and a reasonable period after closure to resolve disputes and meet legal obligations.
  • Website logs and security data - for a limited period needed for security monitoring and troubleshooting.

Exact retention can vary depending on the nature of the data and our legal obligations. When retention ends, we delete or anonymise personal information where feasible.

9. Security

We implement appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, or disclosure. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your account credentials.

10. Your rights

Depending on your location and applicable law, you may have the following rights in relation to personal information we hold about you:

  • Access - request a copy of your personal information.
  • Rectification - ask us to correct inaccurate or incomplete information.
  • Erasure - ask us to delete personal information in certain circumstances.
  • Restriction - ask us to restrict processing in certain circumstances.
  • Objection - object to processing based on legitimate interests or to direct marketing.
  • Data portability - receive certain personal information in a structured, commonly used, machine-readable format where processing is based on consent or contract and carried out by automated means.
  • Withdraw consent - where processing is based on consent.
  • Complaint - lodge a complaint with a supervisory authority (see below).

To exercise these rights, contact us using the details in section 1. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law (typically within one month for UK GDPR requests, subject to permitted extensions).

11. Supervisory authority

If you are in the United Kingdom and believe we have not resolved your concern, you have the right to complain to the Information Commissioner's Office (ICO). Further information is available at https://ico.org.uk/.

If you are in the EEA, you may contact your local data protection authority.

12. Children

Our website is not directed at children for the purpose of collecting their personal information without parental authority. If you believe we have collected personal information from a child inappropriately, please contact us and we will take appropriate steps.

13. Changes to this policy

We may update this privacy policy from time to time. The Last updated date at the top will change when we do. Material changes may also be communicated where appropriate (for example by email or a notice on the website). We encourage you to review this page periodically.

14. Contact

For any questions about this privacy policy or our use of personal information, contact us at support@interlink.digital or write to Interlink Digital Group Limited at the registered office address above.